Daraz, as a leading online marketplace, offers convenience and reliability to its customers. However, there are times when you might need to cancel a return request for various reasons. Whether you’ve changed your mind or resolved the issue differently, cancelling a return request on Daraz is a straightforward process. In this guide, we’ll walk you through the steps to do just that.

Understanding Return Requests on Daraz

Before delving into the cancellation process, it’s essential to understand what constitutes a return request on Daraz. A return request is typically initiated when a customer receives a product that is defective, damaged, or not as described. It allows customers to request a refund or replacement for the item in question.

Reasons for Cancelling a Return Request

There can be several reasons why you might want to cancel a return request on Daraz:

  1. Changed Mind: You might have decided to keep the product after initially requesting a return.
  2. Alternative Resolution: You may have found an alternative solution to the issue without needing to return the item.
  3. Misunderstanding: Sometimes, misunderstandings or miscommunication can lead to unnecessary return requests.

Steps to Cancel a Return Request on Daraz

Cancelling a return request on Daraz is a simple process. Here’s how you can do it:

Step 1: Log in to Your Daraz Account

Start by logging in to your Daraz account using your registered email address and password. Once logged in, navigate to the “My Orders” section.

Step 2: Locate the Order

Find the order for which you’ve initiated the return request. You can easily locate your orders by browsing through your order history.

Step 3: Access the Return Request

Within the order details, locate the return request you wish to cancel. Click on the return request to view its status and details.

Step 4: Cancel the Return Request

Once you’re viewing the return request, look for an option to cancel it. Daraz typically provides a “Cancel Request” button or a similar option. Click on it to proceed with the cancellation.

Step 5: Confirm Cancellation

After clicking on the cancel button, Daraz may prompt you to confirm your decision. Verify that you indeed want to cancel the return request.

Step 6: Await Confirmation

Once you’ve confirmed the cancellation, Daraz will process your request. You should receive a confirmation message indicating that the return request has been successfully cancelled.

Tips for a Smooth Cancellation Process

While cancelling a return request on Daraz is straightforward, here are some additional tips to ensure a smooth process:

  1. Act Promptly: If you’ve decided to cancel a return request, do so as soon as possible to avoid any delays in processing.
  2. Check Return Policies: Familiarize yourself with Daraz’s return policies to understand any deadlines or conditions associated with cancellations.
  3. Contact Customer Support: If you encounter any difficulties or have questions regarding the cancellation process, don’t hesitate to reach out to Daraz’s customer support for assistance.


Cancelling a return request on Daraz is a hassle-free process that allows customers to maintain control over their orders. By following the steps outlined in this guide and keeping these tips in mind, you can efficiently manage your return requests and enjoy a seamless shopping experience on Daraz.

Remember, transparency and communication are key when it comes to online transactions. By understanding the cancellation process and utilizing it when necessary, you can ensure a positive experience as both a buyer and a seller on Daraz.

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